CargoNest LLC are users who can buy almost anything they want, from wherever! We will ship the order right to their doorstep, it doesn't matter where they live.

Yes, you can. Simply submit a Shopper Purchase request in the country where the online store is located. Provide all the necessary details, including direct URL links to the items you want. A Shopper will purchase and receive the items on your behalf and ship them to you. Payment is held until you confirm receipt of the order, after which we release the funds to the Shopper.

There are no limits on the number of items you can purchase per request.

Yes, we can combine all your packages into a single box to reduce shipping costs. Your savings are important to us.

Yes, we understand that companies often ship in oversized boxes. To help you save on shipping, we will repack your items into the smallest box possible without compromising their safety.

Customs Value: This is the amount listed on the Commercial Invoice, which your customs agency uses to determine whether duties or taxes are owed. You are responsible for providing this value.

Insurance Value: This is the value your package will be insured for during shipping. Customs and insurance values must match—you cannot declare a lower value for customs and a higher value for insurance.

We provide CargoNest LLC Protection for all your purchases. You pay us, not the Shopper, and we hold your funds until you confirm receipt of your items. We track and verify all shipments, and if your package is lost or damaged, we will handle the insurance claim.

You can only communicate with Shoppers while you are "connected." Connections are made once a Shopper submits an offer but end when you complete the order by marking the purchase as received.

Please check our "Do Not Purchase List" before shopping, as US export regulations and carrier restrictions may apply.

We offer Assisted and Shopper Purchase requests to help. We or a Shopper will purchase the item for you.

While not required, we recommend filling out an Incoming Package form. It's a quick, three-step process.

Yes, insurance is available through DHL and USPS. Aramex provides coverage up to $100. Contact us if you need to make a claim.

A Direct Purchase allows you to buy from US online stores using your own payment method and ship the items directly to our warehouse.

For US stores that don’t accept foreign credit cards or require a US billing address, we offer Assisted Purchase. Simply fill out the form, and we’ll buy and receive the items for you, then ship them to your international address.

Do not use our phone number when placing an order. Merchants may flag multiple orders using the same phone number as suspicious, so use your personal phone number. You can get a US phone number through various online services.

Shoppers are trusted individuals from around the world who purchase items for you and ship them to your address.

As a Shopper, you need a bank account. Withdrawals are sent via direct deposit or wire transfer.

We accept:

We do not have spending limits but if you spend more than $500 on a single request it will be held for a longer period of time. We cannot purchase requested items until your payment clears our Bank. To avoid delays when spending more than $500, please use BitCoin, Transferwise or Bank Wire Transfer.

There are no spending limits, but payments over $500 may take longer to process. To avoid delays, consider using Bitcoin, TransferWise, or bank transfer.

Available payment options may vary by location but typically include:

Processing times depend on the payment method. Most credit card, PayPal, and Bitcoin payments are processed immediately, but some transactions may take up to a few hours. Wire transfers take 5-7 days.

Please allow up to 24 hours for payments to appear, although most are processed within minutes. If after several hours your payment hasn’t posted, submit a support ticket with the following details:

The most common issue is that your card provider may be blocking international payments. Verify this with your bank or card provider, and make sure your billing address is correct. If problems persist, submit a support ticket with a screenshot of the error message.

For new accounts with no packages or pending assisted purchases, deposits can only be made via wire transfer or Bitcoin. Once you receive a package or create a purchase request, more payment methods will be available.

After logging in, click “+ ADD DEPOSIT” under "Account Balance." The minimum deposit is $5.
Payment methods include:

Wire Transfer: Available for amounts over $50, with a $16 bank fee.

Credit Card: Enter your card details; some payments may be held for verification.

PayPal: Redirected to PayPal’s site for confirmation.

Bitcoin: Deposits are usually added within an hour, and a 4.3% bonus is applied.

No, deposits can be made once your package arrives and you’re ready to ship it.

If using USPS, Australian Post, or Boxberry, tracking may update in 2-3 days as packages are processed. Boxberry tracking is only available after the package arrives in Russia.

Shipping rates depend on the destination, carrier, weight, dimensions, and declared value. You can estimate costs using our Shipping Calculator.

Shipping options depend on the destination. Check our International Shipping Calculator for available carriers.

Only carriers listed in the calculator are available for your destination. We regularly review our partners to provide reliable and cost-effective options.

Unavailable shipping methods may be due to size, weight, or declared value restrictions. Click "Show Unavailable Shipping Methods" to see why a carrier option might not be available.

Most orders are processed within 1-2 business days. However, shipment times may vary based on factors such as time zones, weekends, U.S. holidays, and carrier pickup schedules.

The following carriers pick up packages Monday through Friday from all of our warehouses:

At our Hawthorne warehouse (Monday-Friday only):

Additional carriers at our Hawthorne warehouse:

If your package is located in Tualatin and shipped via a carrier consolidated in Hawthorne, please allow an additional 2-3 business days for delivery.

Unfortunately, we cannot ship to APO or FPO addresses. However, we can ship to international P.O. boxes using USPS and Australia Post services. We do not ship to P.O. boxes within the U.S.

We only accept prepaid labels for returns to sellers. We do not allow shipments via personal shipping accounts, third-party pickups, or the use of prepaid labels. Please refer to our Shipping Calculator for available options.

No, we do not accept prepaid labels, except for returns where the merchant provides a prepaid label.

Perfumes and colognes are classified as Dangerous Goods due to their flammable alcohol content. Therefore, they can only be shipped via FedEx, DHL, or Pony Express.

No, shipping these items is restricted by country and zip code. For example:

Yes, in addition to shipping costs, the following fees apply:

Yes, each package is limited to 500 ml of perfume/cologne and a maximum weight of 30 kg. Only 5 bottles are allowed per package.

If you receive an incorrect package in your CargoNest LLC account:

If the wrong package was delivered to your home:

We strive to notify customers if we observe any damage upon package arrival. However, you are responsible for ensuring your items arrive in good condition. Since packages are delivered on pallets, we do not inspect them individually. We recommend reviewing incoming photos and requesting content photos if needed.

Please note, we cannot honor claims for packages that arrived damaged at our warehouse, even if the seller denies your claim.

If we cannot locate your package, it will be marked "Lost in Warehouse." We will conduct a thorough search, which takes 3-4 business days. If the package is not found, we will notify you and begin a claim process.

You will be asked to provide the seller’s invoice as proof of the purchase price. If reimbursed, we will process the refund within 3-4 business days.

If the package is found after reimbursement, you can either keep the reimbursement or return it and have the package added back to your account.

If insurance is purchased, we automatically take photos of the package contents to document their condition before shipment. This helps us handle any claims for damaged items.

When submitting a mail-out request, you'll have the option to select delivery insurance, delivery and damage insurance, or no insurance. Even if insurance fees are included, you must choose the type of insurance you want for coverage.

CargoNest LLC handles claims with carriers on your behalf if insurance is selected.

Delivery Insurance: Covers the content value and shipping costs for packages lost in transit. Does not cover customs seizures, refusals, or damaged items.

Damage Insurance: Covers lost or damaged items during transit. If a damaged item is repairable, we cover the repair costs up to the item’s value.

Insurance is calculated based on the value you declare on the customs declaration, and reimbursements are limited to the purchase price paid to the seller.

You must have selected insurance at the time of the mail-out request to file a claim. Processing times vary by carrier.

Find your carrier below:

Claims for damaged or missing items must be filed within 10 days of delivery.

You'll need the seller’s invoice or proof of purchase showing the purchase price, date, delivery address, and tracking number. For damaged or missing items, photos of the packaging and items will be required.

Claim processing times vary by carrier but generally take between 5-30 business days after all required documents are received.

Know The Store's Return Policy

1. Visit the store website or contact them to see their "returning a package" instructions.

CargoNest LLC Return Process: If The Store Gives You A Pre-Paid Shipping Label

PRICE BREAKDOWN $5 (Place A Special Request To Attach Pre-Paid Label) + $2 (Package Processing Fee) + $1 (Manual Mail Out) = $8 To Return

CargoNest LLC Return Process: If You Have To Pay For Shipping

Refunds are processed to the original payment method when possible. If Bitcoin, wire transfer, or an expired card was used, the refund will be processed via PayPal.

Refunds typically take 2-3 business days, with debit/credit card refunds potentially taking 2-3 weeks depending on your bank.

CargoNest LLC takes fraud seriously. If you suspect fraud, please contact us immediately. We will investigate and take action as necessary, including account suspension if needed.